Last week reminded me of something important. Many of us spend time thinking about what we want to communicate, but we don't always think about how we communicate it. The same message can inspire confidence, encourage action, and strengthen relationships when delivered with respect and empathy. Yet the same words delivered with impatience, frustration, or a dismissive tone can have the opposite effect. Whether we are speaking to colleagues, clients, volunteers, trustees, fami

After working in the charity sector for 25 years—from bookkeeper to head of finance, trainer, and consultant—I’ve realised something:...